24 HR call centre
7 DAYS A WEEK, 365 DAYS PER YEAR
Our CALL CENTRE currently provides 24 hour assistance to over 4 million people in South Africa
Each member of staff has trained and is qualified as a cousellor to manage accidental exposure or trauma – ie rape, as well as counsel members that discover their status during our testing operations.
Each case is immediately handed to a case manager for URGENT dispatch of post exposure anti retroviral medication – sent anywhere in the country to arrive to the patient within 24 hours.
Our staff are passionate about their careers and all information is CONFIDENTIAL AT ALL TIMES.
Call logging systems record all conversations for quality controlling measure.